Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Contact Bop DJ
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery

Delivery Time

Delivery usually takes between 3 and 5 working days within the UK. This is subject to stock availability. If delivery is going to be longer, we will inform you and you will be able to cancel the order with no obligation. A premium courier service 1-2 days is available on some orders.

Privacy & Security

Customers should be re-assured that their contact/address details are securely saved.
Credit or Bank Card details are not stored or kept on our servers. They are securely processed via Paypal.com. Information is not sold to, or distributed to third parties.

Returns & Replacements

If you wish to return an item, you must contact us first via email, at info@bopdj.com If an item is found to have been used, it will be photographed and you will then be contacted. In this instance, the item will be returned and no refund will be given. If you do return the item, it must be returned in the packaging and condition it was received and should not have been used.

Exchanging Items

If you have ordered a certain size and wish to exchange it for another size, then please include the postage so that the item can be re-sent. Delivery costs apply to the first package only. It does not cover re-sending an item except if we have not sent the item as stated on the order confirmation (see below). We can not be held responsible for sending out items in the correct size that do not fit.

In an instance whereby we do not supply the exact item ordered, i.e. it is our mistake, then we will cover the return shipping costs. We are happy to advise on on specifications of equipment so please check with us prior to ordering.

All returns should be made within 7 days to: bopdj.com, c/o 25 Lockwood Way, Leeds, LS11 5TH apart from at times such as Easter & Christmas where the customer may require more time. Please ask for a "Certificate of Posting" which is free.

Once your return is received, we will send you a replacement item or electronic credit note. This does not affect your statutory rights as a consumer.

No postage refunds will be given on returned goods that are not faulty.