Delivery Info & Returns
Shipping Times & Rates
If the item you order is stated to be in stock for next day delivery, and if you place your order online before 3pm, we will always aim to ship your item that same day via First Class post or Express Courier to arrive next business day (excludes weekends and public holidays), or on Saturday if this option is chosen at checkout.
Expected delivery dates are always subject to factors that are beyond the control of Bop Trading LTD, such as delays within a courier's network, so delivery estimates are for guidance purposes only and can never be guaranteed.
Standard postage to Mainland UK addresses will always be free, unless your order is under £25, then we will charge £2.99.
We reserve the right to apply shipping surcharges for Non-Mainland UK addresses. This will usually only apply when sending heavier items via an Express Courier. When an item is in your Cart, entering your postcode on the checkout page will allow you to see on the next step whether you will be subject to a surcharge for postage of the specific item(s) in your Cart, and how much it may be.
We can only ship to the address specified when making payment. If we send you a PayPal payment request, we can only ship to the address specified when making the payment, so please make sure to enter any delivery details carefully and in full before committing to payment. If the order has been paid for using a finance option, we must ship to the address that is on the finance agreement.
Bop Trading LTD always endeavour to display accurate information about stock availability where possible. Stock status of an item is displayed on the website as either:
- 'In Stock' - the item is in our warehouse ready to be shipped immediately;
- 'Backorder' - the item is out of stock and there may be a longer than normal wait for the item (where possible, we will publish the date we are expected to receive the goods from the supplier); or
- '2-3 Day delivery’ - we will have to order the goods from a supplier before shipping, but we are not aware of any delay that would mean the item is delayed for longer than two or three days.
Sometimes when we attempt to order stock from suppliers to fulfil an order, they will inform us of a delay. If this affects any item you have ordered we will get in touch to inform you of the delay, and you can cancel or amend your order where necessary.
If there is any other unexpected delay with your order, we will always endeavour to contact you as soon as possible to explain and discuss further options.
If your order arrives damaged, we ask that you report it to us as soon as possible using our Returns Form and do so no later than seven days after the item has been delivered. Any reports of damage after seven days have elapsed will not be considered the responsibility of Bop Trading LTD.
Goods damaged in transit will be collected and replaced at the expense of Bop Trading LTD as quickly as possible. In the event a replacement item is not available immediately, we will make contact to discuss alternative options.
Missing or Incorrect Items
If part of your order is missing or you consider any item in your order to be incorrect, please report it as soon as possible to: email@example.com no later than 14 days after the item has been delivered.
Incorrect items will be collected and replaced with the correct item as soon as possible. If the item ordered is unavailable for some reason, we will make contact to discuss alternative options.
Order Cancellations & Returns
If you have received your order and wish to change your mind and return it for any reason, that is no problem, provided that you inform us you wish to return the goods within 14 days of receipt using our Returns Form.
Bop Trading LTD strongly advises customers to open all goods very carefully, keeping all the original packaging and accessories intact, in case a return is required.
Goods returned within 14 days that are missing any packaging or accessories or have been used or show signs of damage will be subject to a discretionary re-stocking fee.
Customers wishing to return goods that are in full working order are responsible for doing so at their own expense. Any damage in transit suffered when delivery has been arranged by the customer is not the responsibility of Bop Trading LTD. We would always advise sending returning goods with a reputable courier and using a tracked and insured shipping method.
Some goods that we sell are not eligible to be returned once delivered unless they are faulty. These include:
- Microphones (due to hygiene reasons)
- Software that has been registered
- Replacement parts such as faders, lamps, etc.
If any item you receive appears to be faulty, please complete our Returns Form. Our team will then be in contact with return instructions.
Dead on Arrival/Faulty Out-of-Box Returns
Items that are faulty within thirty days of receipt are considered Dead on Arrival or Faulty out of Box. For these returns, we will arrange for the goods to be collected, or for a pre-paid returns label to be sent so that they can be returned free of charge.
Once the faulty goods arrive back to Bop Trading LTD, we can then process a refund or replacement as required. We are unable to replace items that are not first returned to Bop Trading LTD, i.e., a doorstep exchange service.
Faulty Items Beyond 30 Days
Items that display a fault after the thirty-day period are covered under manufacturer’s warranty. For most items this is a period of one year but can vary from product to product.
For warranty repairs, the customer is responsible for returning the goods to Bop Trading LTD, either via courier (where customers should use the return address: Bop Trading LTD, 2 Church Walk, Leeds, LS2 7EG), or it is possible to drop returns off at one of our physical stores.
Bop Trading LTD will not be liable for any damage in transit where customers are arranging postage, and we would always advise using a tracked and insured method of posting and ensure that the goods are suitably packaged to withstand transit.
Once warranty repairs are back to Bop Trading LTD, we will arrange to send the faulty goods to the manufacturer to be repaired. This process normally takes around two weeks; however, it is not possible to promise that repairs will not fall outside of this timeframe due to factors outside Bop Trading LTD’s control.
Bop Trading LTD will not accept any liability for any loss of earnings arising from faulty goods being repaired, and we do not offer a loan service whilst goods are being repaired.
Some manufacturers prefer to handle warranty repairs without involving Bop Trading LTD. We will advise and direct you accordingly if this applies to your item.
Warranty repairs apply to faults that have arisen from manufacturing defects only. Any physical or liquid damage, or faults arising from the goods not being used in accordance with the manufacturer’s recommendation, or goods that have been modified, are not considered a warranty matter. In this instance it is best practice to contact the manufacturer directly to resolve the problem.
Once the customer has taken delivery of an item. Bop Trading Ltd will not be held responsible for damage to goods or property however caused during general use, transport, or storage. We sell several brands of product which offer protective solutions to products for general storage and transportation but cannot guarantee against damage to goods or property, due to being dropped, general misuse, incorrect storage, overloading or being subjected to moisture or liquids. It is the customer's total responsibility to judge the level of protection is adequate in each situation. The customer should regularly inspect equipment cases and other protective products for damage to ensure they still offer adequate protection. Furthermore, it is also the responsibility of the customer to be adequately insured.
Payment & Refunds
For orders that are paid for in full, the funds will be taken when the order is complete, even if the item needs to be ordered from the supplier.
When issuing any refund, we can only refund to the original payment method. The only exception is where cash has been used in store; we can only refund orders in cash if the value is less than £25. If the order exceeds this amount, we will request bank details so we can issue a refund via BACS. Refunds can also be added to your account as store credit to use against any future purchase if preferred.
If finance has been used to pay for any part of the order this will be refunded first. When refunding orders placed using finance, this will only affect the final balance of your credit agreement; the monthly direct debit payments will remain the same as agreed.
If returning an item(s) that has had a discount applied, any discount you have received on the order will be deducted from any associated store credit or refund on a percentage basis to reflect the true price you have paid for the returned product.
Contact Bop DJ
2 Church Walk