Delivery Info & Returns
Shipping & Delivery
If the item you order is stated to be in stock for next day delivery, and if you place your order online before 3pm, we will always aim to ship your item that same day via First Class post or Express Courier to arrive next business day (excludes weekends and public holidays). This is subject to stock availability. If delivery is going to be longer, we will inform you and you will be able to cancel the order with no obligation.
Standard postage to Mainland UK addresses will always be free, unless your order is under £25, then we will charge £2.99. We reserve the right to apply shipping surcharges for Non-Mainland UK addresses. This will usually only apply when sending heavier items via an Express Courier. When an item is in your Cart, entering your postcode on the checkout page will allow you to see on the next step whether you will be subject to a surcharge for postage of the specific item(s) in your Cart, and how much it may be.
We will only ship to the card holder's address, unless a prior agreement is made via telephone or email. If you need to specify a different delivery address, please call us. If you pay via Paypal, we will ship to the address specified on the Paypal account.
Feel free to call us for certainty on shipping times.
Privacy & Security
Customers should be re-assured that their contact/address details are securely saved.
Credit or Bank Card details are not stored or kept on our servers. They are securely processed via Paypal.com. Information is not sold to, or distributed to third parties.
Returns & Replacements
If you wish to return an item, you must contact us first via email, at firstname.lastname@example.org. If an item is found to have been used, it will be photographed and you will then be contacted. In this instance, the item will be returned and no refund will be given. If you do return the item, it must be returned in the packaging and condition it was received and should not have been used.
For security reasons, items and their components may be discreetly marked so we can identify them in the future. We also record key identification information about items we sell.
When posting an item back to us, please return it in its original packaging, and place inside a suitable box. Please avoid defacing the product's original packaging with labels, writing or tape.
When paying using finance, a 14 day cooling off period is provided starting from the day goods are received. If you wish to cancel you will need to fill out a returns form on our website and we will follow the usual returns procedure.
When exchanging an item for any reason which is not our fault, then please include the cost difference and the postage cost so that the replacement item can be sent.
In an instance whereby we do not supply the exact item ordered and specified on the Order Confirmation, i.e. it is our mistake or the product is faulty, then we will cover the return shipping costs. We are happy to advise on specifications of equipment so please check with us prior to ordering.
All returns should be made within 7 days to: Bop DJ, 2 Church Walk, Leeds, LS2 7EG - apart from at times such as Easter & Christmas where the customer may require more time. Please ask for a "Certificate of Posting" which is free.
Once your return is received, we will send you a replacement item or electronic credit note within 48 hours, subject to availability of replacements or parts for repair.
No postage refunds will be given on returned goods that are not faulty.
Virtually all of our products come with parts and labour warranty. High value items may be invisibly marked to protect us against fraudulent returns. If the product develops a fault in the warranty period, contact us with information on the fault at email@example.com
Failure in user-replaceable parts (eg. crossfaders, channel faders, lamps/styli) are not covered under warranty unless faulty upon receipt of the item and are notified to us within 7 days of receiving the item.
Warranty does not cover: Commercial use (eg. hiring or reselling), abuse, misuse or neglect, not using in accordance with manufacturer's instructions, modifications or servicing.
We will not recover any costs ensued due to being unable to use the product, or damage to products that have been tampered with or adjusted in any way not set out in the manufacturer's operating instructions.
Nothing stated here affects your statutory rights as a consumer.
Contact Bop DJ
2 Church Walk